Return & Refund Policy
At SixFoxy, we want you to feel confident when choosing your gag. If you experience an issue with your order, please contact us as soon as possible so we can help.
1. Return Eligibility
Returns are accepted within 15 days of delivery for eligible items.
To be eligible for a return, the product must be unopened and unused.
Due to hygiene considerations, products that have been opened or used cannot be returned.
We recommend checking the product and its packaging carefully upon delivery before opening or using the item.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for products that have been:
- Opened
- Used
- Damaged through misuse
- Improperly cleaned or maintained
If you are unsure whether your order is eligible for return, please contact us before sending anything back.
3. Damaged or Defective Items
We carefully inspect products before shipment and aim to provide products made from safe, high-quality materials.
If you receive a product that is damaged or defective upon arrival, please contact us as soon as possible.
After reviewing the issue, we may arrange a replacement where appropriate.
Please note that our quality coverage does not apply to damage caused by:
- Misuse
- Improper cleaning
- Improper handling
- Opening or using the product
4. Incorrect Items
If you receive an item that is different from what you ordered, please contact us as soon as possible.
Please provide your order number and details of the item received so that we can review the issue and arrange an appropriate solution.
5. Order Cancellation
If your order has not yet been shipped, you may request cancellation for a full refund.
Please contact our customer service as soon as possible. Cancellation requests cannot be guaranteed once an order has been processed or shipped.
6. Delivery Address Changes
If you notice an error in your delivery address, please contact us immediately.
Address changes may be possible before the order is processed.
Once the order has been processed, we cannot guarantee that the delivery address can be changed.
7. Refunds
If your return or refund request is approved, we will process the applicable refund according to the resolution agreed with you.
The refund will be issued to the original payment method where applicable.
The time required for the refund to appear in your account may vary depending on your payment provider.
8. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us with:
- Your order number
- The reason for your request
- A description of the issue
- Photos or other information when relevant
Please contact us before sending any product back. Do not send a return to an address unless our customer service team has provided return instructions.
9. Contact Us
If you have questions about returns, refunds, replacements, or your order, please contact our customer service team.
We will review your request and provide the appropriate next steps.
For assistance, please visit our Contact Us page.