Frequently Asked Questions
For your convenience, here are answers to our most frequently asked customer service questions. If you don’t see what you need, contact us here.
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Table of Contents
Shipping and Returns
Please allow 5–6 business days for order processing and shipment. Each order is carefully packed and prepared before being sent.
Estimated Delivery
United States & Canada: 8–15 business days
Europe, Australia & New Zealand: 6–12 business days
Asia (Japan, South Korea): 5–8 business days
Middle East: 8–15 business days
South America: 19–23 business days
Please note: These are estimated delivery times. Actual delivery may vary due to customs and local postal services. Orders are processed and shipped within 5–6 business days.
Yes, your privacy is our priority. We use label/logo free non-transparent packaging.
Free worldwide shipping on orders over 59$. For smaller orders, a shipping fee applies depending on your region.
Orders are shipped via professional logistics partners who prioritize safety, speed, and discretion. The carrier may vary depending on your region to ensure the fastest delivery.
Returns are accepted within 15 days of delivery for eligible items.
Due to hygiene considerations, opened or used products cannot be returned.
Please see our Returns & Refunds Policy for full details.
Quality Assurance
All products are carefully inspected before shipment and made from safe, high-quality materials.
We stand by the quality of our items. If you receive a damaged or defective product, please contact us and we will arrange a replacement.
Please note: This does not cover damage caused by misuse, improper cleaning, or opened/used products.
Order Cancellation & Delivery Address
Canceling an order: If your item has not been shipped, you may cancel for a full refund. Please contact our customer service immediately to confirm.
Delivery address changes: If you notice an error in your delivery information before the order is processed, contact us immediately. Once the order is processed, changes cannot be made.
For any questions, contact us.
All shipping fees include applicable taxes, so you won’t need to pay any additional import duties.
Packages are carefully handled and, if selected for customs inspection, we ask for your cooperation to ensure smooth delivery.
Payment & Discounts
You can enter your discount code on both the cart page and the checkout page.
Note: On mobile devices, the discount code field on the cart page is hidden by default. Tap “Have a coupon?” to reveal it.
After entering your code, click Apply to receive your discount.
If your promo code isn’t working, please make sure it is typed correctly, has not expired, and is applicable to the product(s) in your cart. For any other issues, contact us.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and USDT.
Please note: USDT payments must be made via the TRON (TRC20) network. Other networks or coins are not supported.
Payments sent through unsupported networks are irreversible and non-refundable.